Privacy Policy

HypeRaise LLC ("HypeRaise," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the HypeRaise platform, website, and related services.

By using HypeRaise, you consent to the data practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to all users of HypeRaise, including campaign organizers, donors, coaches, administrators, parents, and visitors.

2. Information We Collect

A. Information You Provide

Account and Organizer Information

• Name
• Email address
• Phone number
• Organization or team details
• Role and permissions

Campaign Information

• Fundraising goals
• Team or organization descriptions
• Campaign photos, videos, and updates

Donor Information

• Name and email address
• Donation amount and date
• Optional donor messages
• Display preferences when provided

Communications

• Customer support inquiries
• Emails, messages, and correspondence

B. Payment and Financial Information

Payments on HypeRaise are processed by Stripe through Stripe Express connected accounts.

HypeRaise does not store full credit card numbers, bank account numbers, government identification images, or full Social Security numbers.

Information Collected for Donors

To process donations, Stripe receives:

• Name and email address
• Payment card information processed directly by Stripe
• Billing address
• IP address and device information
• Transaction amount and date

Information Collected for Campaign Organizers

When organizers create a Stripe Express account, Stripe may collect:

• Legal name and date of birth
• Business name and entity type
• Tax identification number
• Bank account and routing numbers
• Business or personal address
• Government issued identification
• Business documentation if applicable

This information is collected and stored by Stripe, not HypeRaise.

C. Information Shared with HypeRaise by Stripe

Stripe provides HypeRaise with limited transaction-related information, including:

• Transaction IDs and status
• Donation amounts and fees
• Payout status and amounts
• Dispute notifications
• Connected account status

D. Automatically Collected Information

• IP address
• Browser and device type
• Operating system
• Pages viewed and actions taken
• Referring URLs
• Approximate location derived from IP address

3. How We Use Your Information

We use information collected to:

• Operate and maintain the HypeRaise platform
• Process donations and payouts
• Communicate about accounts and campaigns
• Provide customer support
• Improve features and performance
• Detect and prevent fraud
• Comply with legal and regulatory obligations
• Send marketing communications where permitted

4. Information Sharing and Disclosure

A. With Your Consent

Information may be shared when you explicitly authorize it, such as displaying donor names on campaign pages.

B. Service Providers

We share limited information with trusted service providers that support platform operations, including:

• Payment processors
• Email and SMS providers
• Cloud hosting services
• Analytics and security vendors

These providers may access information only to perform services on our behalf.

C. Legal Requirements

We may disclose information if required by law, subpoena, court order, or to protect the rights, safety, or property of HypeRaise, our users, or others.

5. Mobile Information and SMS Compliance

We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

Mobile contact information may be shared with subcontractors solely to provide customer support or platform communications.

Text message originator opt-in data and consent records are not shared with any third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the platform.

Types of cookies used

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Marketing cookies where permitted by law

You can manage cookie preferences through your browser settings.

7. Data Security

We use administrative, technical, and physical safeguards to protect personal information, including encryption, access controls, secure servers, and monitoring.

No method of transmission over the internet is completely secure. You acknowledge this risk when using the Service.

8. Data Retention

We retain personal information only as long as necessary to:

• Operate the platform
• Comply with legal and accounting requirements
• Resolve disputes
• Enforce agreements

Financial and transaction records may be retained for up to seven years to comply with tax and regulatory obligations.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Request a copy of your data
• Restrict or object to certain processing
• Opt out of marketing communications

Requests may be submitted using the contact information below.

10. Children’s Privacy

HypeRaise supports youth organizations but is not directed at children under 13. We do not knowingly collect personal information from children under 13 without parental or guardian consent.

If you believe information from a child has been collected improperly, contact us immediately.

11. International Data Transfers

Your information may be processed in the United States or other countries where our service providers operate. We apply appropriate safeguards consistent with this Privacy Policy.

12. Third Party Payment Processing

Stripe processes payment information in accordance with its own privacy policy and applicable data protection laws. Stripe may transfer and process data in multiple jurisdictions.

Deleting a HypeRaise account does not automatically delete a Stripe account. Organizers must contact Stripe directly to close Stripe accounts.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Information

HypeRaise LLC
10161 West Park Run Drive, Suite 150
Las Vegas, NV 89145
Email: hello@hyperaise.ai

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